WHEN TO CALL 911

In an emergency (when you believe that the immediate response of the police, a fire truck or an ambulance is needed).  
Some examples of when to call 9-1-1:

  • When you see fire or smoke.

  • When you or someone with you is in danger.

  • When you see a crime is being committed or has just occurred.

  • When you believe that an ambulance is needed because someone is hurt or sick.

  • When someone is trying to get in your house.

  • When someone suspicious is prowling around your house or neighbors house.

  • When a child is approached by a stranger.

WHEN NOT TO CALL 911

  • To obtain weather reports.

  • To report utility problems (such as power outages, phone and water repairs.

  • To ask for directions or road names.

  • For general information pertaining to police reports, jails.

  • Keys locked in vehicles, unless someone is locked inside.

  • To request a cab.

  • To find out what time the parade begins.

WHO CAN CALL 911

Anyone can call 9-1-1, no matter how old you are. There have been children on that have helped their parents and they were only 3 years old!
The sight-impaired can use the digits, 9-1-1 on the telephone.
The hearing and speech impaired can use a special phone called a TTY/TDD machine to access 9-1-1.

HOW TO CALL 911

  • To call 9-1-1 from a home phone or a simple business phone, pick up the phone and press the numbers, 9-1-1.

  • To call 9-1-1 from a Centrex or PBX business extension, obtain an outside line and then press the numbers, 9-1-1.

  • To call 9-1-1 from a pay phone, no money is needed, simply pick up the receiver and press the numbers 9-1-1.

  • To call 9-1-1 from a cellular phone or mobile phone, press the numbers 9-1-1 and press the "send" or "snd" button (this button is usually green). Be prepared to give your cell phone number and your location.